Privacy policy

Nitro Digital Pty Ltd (“Nitro Digital”, “we”, “us”) respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect the personal information you give us, which may include:

• your name, business name, email address and phone number
• what you tell us about your business and what you need, for example in an enquiry
• details needed to deliver and invoice our services if you become a client

We collect it when you send an enquiry through this website, phone or email us, meet with us, or work with us. We may also collect information from public sources, such as your existing website or business listings, when preparing advice for you.

Why we collect it

• to reply to your enquiry and give you advice or a quote
• to provide our services and manage our working relationship
• to send you information about our services, if you have agreed to that

You can ask us to stop sending marketing information at any time.

Sensitive information

We do not ask for sensitive information, such as health information. If you give us any, we use it only for the purpose you gave it for, with your consent, or where the law requires it.

Who we share it with

We do not sell your personal information. We share it only with your consent, where the law requires or allows it, or with people who help us deliver your work, such as specialist designers, developers or writers, who must keep it confidential.

This website is hosted by Cloudflare, and enquiries sent through it are stored in Cloudflare’s systems, which may be located outside Australia. We use other online tools to run the business, such as email, and some of them also store information overseas.

Cookies

This website does not use advertising or analytics cookies. If we add analytics in future, we will update this policy first.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep client records for as long as we need them for the work and to meet tax and legal requirements, then delete or de-identify them.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us. We may need to confirm your identity first. There is no fee to make a request, though we may charge a reasonable fee for providing copies.

Questions and complaints

Contact Aaron Green on 0411 508 439 or aaron@nitrodigital.com.au. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.